FAQs

Frequently Asked Questions

1. What makes Lady Line abayas unique?

Our abayas are designed with modern elegance, crafted with premium fabrics, and stitched with exceptional precision. Each piece goes through a detail-focused process to ensure quality, comfort, and style.

2. Where are Lady Line abayas made?

All our abayas are proudly designed and crafted in the Kingdom of Saudi Arabia.

3. Do you offer custom sizing?

Yes. We provide custom sizing options for selected designs. If available, the customization option will appear on the product page.

4. How do I choose the right abaya size?

You can follow our size chart on each product page. For additional help, our support team can guide you based on your height and measurements.

5. Can I request a custom design?

We currently offer custom adjustments, but full custom design requests may be limited depending on the season. You can contact our team for availability.

6. What fabrics do you use for your abayas?

We use high-quality, breathable, and luxurious fabrics such as nida, crepe, chiffon, and satin—carefully selected for comfort and durability.

7. How should I care for my Lady Line abaya?

We recommend gentle hand washing or dry cleaning to maintain the shape, colour, and fabric quality.

8. Do you ship internationally?

Yes. Lady Line ships worldwide. Shipping rates and delivery times are calculated during checkout.

9. How long does delivery take?

Delivery typically takes 2–5 business days within KSA and 5–12 business days for international orders, depending on your location.

10. Do you offer express shipping?

Yes, express shipping is available for selected regions. You can choose this option during checkout if eligible.

11. Can I return or exchange my abaya?

Yes, we accept returns and exchanges within 7–14 days of purchase, as long as the item is unworn and in original condition.

12. What if I receive a damaged or incorrect item?

Please contact us immediately. We will replace the item or provide a refund depending on your preference.

13. Do you restock sold-out items?

Some designs are seasonal and limited edition, while others are restocked regularly. You can sign up for notifications on the product page.

14. Can I track my order?

Yes. You will receive a tracking number via email or SMS once your order has been shipped.

15. Do you offer wholesale or bulk purchasing?

Wholesale options are available for select designs. Please contact us directly for collaboration or bulk order details.

16. Are your abayas suitable for special occasions?

Absolutely. We offer a range of elegant, statement abayas perfect for events, celebrations, and formal gatherings.

17. Do your abayas come with matching sheila/hijab?

Some designs include a matching sheila, while others offer it as an optional add-on. This will be clearly stated on the product page.

18. Can I modify my order after placing it?

Orders can only be modified within the first 1–2 hours after purchase. Please contact customer support as soon as possible.

19. What payment methods do you accept?

We accept major credit cards, Apple Pay, Mada, and other secure payment options available during checkout.

20. How can I contact customer support?

You can reach our support team via email, WhatsApp, or through the contact form on our website. We respond within 24 hours.